Frequently Asked Questions

Registration - Account

How can I join WE ARE TESTERS?

To join WE ARE TESTERS, it's very simple, go to the home page and click on the "Join the team" button.

Once you created your account, don't forget to add all the necessary information in it (especially the following):
1. City + Country (this way we know if you match the criteria in case a mission, on which geolocation matters, is published)
2. Languages spoken (mother tongue + all the languages you may know with the level for each language)
3. Devices you own (make sure you add all the configurations you own with their browsers ; you will need to add one device per browser)
4. A valid PayPal Account (this one will be pretty useful if you want to be paid at the end of the mission)

I don’t have a LinkedIn profile, can I apply?

It is mandatory to provide a link so we can get to know more about you; your education, past experience and certifications (if any) online. If you don’t have a LinkedIn profile but you have one on a similar type of website (ie Viadeo, Xing, etc.), you can provide it instead.

My LinkedIn profile is not in English, do you accept it?

We can read profiles written in the following languages: French, English, Spanish. Unfortunately, for the recruitment process, our multilingual superpowers stop here.

Can I update my account details?

As long as you’ve filled in the registration form, you can access your account and edit any information (personal details, preferences, devices, PayPal account etc.)

How can I find my UDID for my iOS device?

Follow these steps to retrieve your UDID:
1) Open iTunes
2) Connect your device to your computer
3) Select it on the top menu
4) Click on "Summary"
5) Click on the serial number to make the UDID appear
6) Copy the UDID number

How can I find my device ID for Android devices?

The easiest way is to download one app dedicated to retrieve it for you. You can download either Device ID by Redphx or Device ID by Evozi.

Can I delete my account?

Yes, just go to your profile settings page and hit the “delete my account” button at the bottom of the page. Please note this is permanent. If you want to join again, you will have to go through the whole recruitment process again.

Missions

How can I apply for a mission?

You need to go on Current Mission and click on “Apply now”. Only validated members, who’ve made it passed the phone interview stage can apply for missions.

Where can I find the missions I applied for?

You need to sign into your account and access the “My Mission” page. It contains every single mission you’ve applied for.

I was not selected for a mission, I’m disappointed.

Don’t let that get you down! If you are a WE ARE TESTERS member, it means you are very valuable to us. For each mission, we try and select the most appropriate testers and to have an adequate number of testers working on the same mission. This saves you time and maximizes your revenue. So, turn that frown upside down and apply for another mission!

I’ve applied to a mission but I can’t see the client’s product details. Is that normal?

All the information is provided when relevant. After you have been selected for a mission, you will be able to access the Product information. Then when a mission starts you will gain access to the information regarding the client’s product and the bugtracker.

I have a question regarding a mission or a bug or a customer product, what can I do?

If you’re a validated member, you should have received an invitation to join our Slack Channel. By using this tool, you can ask any questions regarding a mission or any other topics. This is the quickest way for you to get an answer.
If you are not a validated member, please contact us by email at: contact@we-are-testers.com

I’ve applied for a mission but it turns out I’m not available. Should I tell you?

Yes of course, we will be very grateful if you could tell us in advance. We try to have an adequate number of testers for each mission, by knowing that, we can accept someone else for the mission.

My bug was refused and I don’t understand why, could you explain?

When a mission manager has to refuse a bug (and believe us, we prefer to approve bugs then refuse them), they always provide a reason. On your bug report, you can read the explanation by accessing the “Activity” tab. If you need more information, you can chat with the mission manager on our Slack Channel.

Where do I get the feedback on my performance for a mission?

The mission manager writes the feedback when managing the final results of the mission. To access your feedback, you have to go to the mission page and then click on the “Result” tab.

Payment

How much will I get paid?

First of all, it depends on the type of mission. On some missions you can get paid per bug, on others the payment is flat rate. Secondly, it depends on the mission budget and the value assigned to each type of bug/criticality. In any case, the payment policy for each mission is always clearly displayed so that you can choose if a mission is right for you.

How do I get my money?

After each mission, you will receive payment directly into your PayPal Account.

Do you only pay in EUR?

When we proceed to payment in PayPal we set the amount in EUR or CAD, depending on the mission origin.

Why do you ask for my PayPal account before I apply for a mission?

The only way we can pay funds is into your PayPal account therefore we need to be sure everything is set up from your end. We authorise payment a few days following the end of each mission, and we want to be sure you’ll have the ability to receive payment after a mission finishes.

I don’t have a PayPal account, what can I do?

You can create one for free. Here’s how:
https://www.paypal.com/welcome/signup/

Do I get a proof of my revenue?

We provide a summary of every mission you’ve worked on and the related revenue annually. It is up to you to declare it to the appropriate legal organisations (if relevant).

Contact

How can I contact you?

If you’re a member of WE ARE TESTERS, you can contact us through our Slack Channel. This is the quickest way for you to get an answer to any of your questions. On Slack, you can ask questions publicly or privately to one of our staff. If you haven’t yet received an invitation to join, please contact us by email at contact@we-are-testers.com

If you are not a member of WE ARE TESTERS yet, please contact us by email at contact@we-are-testers.com